Cancellations by you
If you cancel, your 20% deposit is non-refundable — it reserves the booking and covers our booking and administration costs.
For cancellations within 7 days of travel, we may charge a reasonable additional amount, up to the remaining quoted balance, if we cannot fill the cancelled time. We will always take into account costs saved and any replacement booking obtained, and refund the difference.
No-shows
If you do not arrive within the 60-minute waiting period at a confirmed pickup, or otherwise do not attend the booking, the full quoted amount is payable.
Flight delays and missed flights
For airport transfers we monitor flight arrivals and make reasonable efforts to adjust pickup times for delays at no extra cost, subject to driver availability.
If a delayed flight cannot reasonably be accommodated, we will work with you on an alternative where possible. If you miss your flight or provide incorrect flight details and are responsible for the missed service, the deposit is retained and a new booking is required.
Cancellations or changes by us
Routes, itineraries, pickup times and destinations may need to change due to weather, bushfire, road closures, emergencies, safety concerns or other circumstances outside our reasonable control. If we cannot safely provide a service for a reason outside your control, we will offer a suitable rebooking option or a full refund of amounts paid.
Refunds
Refunds are processed to the original payment method within a reasonable time after the refund is agreed. Bank transfers typically arrive within 5 business days.
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.
Contact
To request a change or cancellation, email info@timetraveltours.com.au or call 0457 037 581. See our full Terms & Conditions.