Terms & Conditions

Quotes are valid for 30 days unless stated otherwise. Prices include GST. Any known fees or surcharges will be shown in the quote. A booking is confirmed once we receive a 20% deposit. We may decline or reasonably amend a booking where it is impractical, unsafe or cannot be provided as quoted. If we make a material change, we will offer a suitable rebooking option or a refund.

The remaining balance is due by bank transfer at least 7 days before travel, unless another arrangement is agreed. Cash or card payment may be accepted before or at the end of the trip where agreed. Mobile reception can be limited in the South West. If card payment cannot be processed, payment must be made by bank transfer within 48 hours. A 20% surcharge may apply to confirmed pickups or drop-offs before 6 am or after 8 pm. A 10% surcharge may apply on WA public holidays. No booking or payment fees apply.

Please contact us as early as possible if you need to change a pickup time, route, passenger numbers or trip details. Day-trip timing can be flexible where agreed. Quotes are based on the information provided at booking. Extra passengers, luggage, bikes, stops, distance, waiting time or changed arrangements may incur an additional charge. We will discuss this with you where practical. The first 30 minutes of waiting time is included. Further waiting time is charged at $40 per 30 minutes. After 60 minutes of total waiting time, a customer may be treated as a no-show and the full quoted amount remains payable.

If you cancel, your 20% deposit is non-refundable, as it reserves your booking and covers booking and administration costs. For cancellations within 7 days of travel, we may charge a reasonable additional amount, up to the remaining quoted balance, if we cannot fill the cancelled time. We will take into account costs saved and any replacement booking obtained. If you do not arrive within the 60-minute waiting period, or otherwise do not attend the confirmed booking, the full quoted amount is payable.

For airport transfers, we monitor flight arrivals and will make reasonable efforts to adjust pickup times for flight delays, subject to driver availability. Where a delayed flight cannot reasonably be accommodated, we will work with you on an alternative where possible. If you miss your flight or provide incorrect flight details and are responsible for the missed service, the deposit is retained and a new booking is required.

Our maximum capacity is up to 13 passengers with hand luggage. Final capacity depends on the amount of luggage, bikes and equipment, so this must be disclosed before quoting. A trailer may be available for excess luggage or bikes at an additional cost. Please tell us about all luggage, bikes, pets and special requirements when booking. Child seats for toddlers and older children can be provided when requested in advance. Please provide each child's age and height. Parents and guardians remain responsible for confirming that the requested seat is suitable for their child. Baby and newborn capsules are not provided unless specifically agreed.

Assistance animals are always welcome. Other pets are welcome when advised in advance and where safe and practical. Smoking and drinking alcohol are not permitted in the vehicle. A $50 cleaning fee may apply for excessive dirt, spills, mess or soiling. We may refuse or end transport where it is unsafe to continue, including where a passenger is aggressive, abusive, seriously intoxicated, threatens safety, or does not follow reasonable driver safety directions.

Routes, itineraries, pickup times and destinations may need to change due to weather, bushfire, road closures, emergencies, safety concerns or other circumstances outside our reasonable control. Customers are responsible for their own fitness, health, trail planning, equipment, travel insurance and personal decisions. Where available, we may provide refreshments, first-aid equipment and a snake-bite kit; these do not replace personal preparation or emergency services. If we cannot safely provide a service due to circumstances outside our reasonable control, we will offer a rebooking option or a full refund.

Please take reasonable care of your luggage, bikes, valuables and personal belongings. To the extent permitted by law, we are not responsible for loss, theft or damage to personal property unless caused by our negligence or breach of law. We hold appropriate vehicle and public-liability insurance, and our driver and vehicle are appropriately authorised and registered for passenger transport services. Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law. To the extent permitted by law, our liability is limited to supplying the service again or refunding the cost of the affected service.

We collect your name, phone number, email address and booking details to communicate with you and provide your trip. We will only use identifiable trip photos, testimonials or reviews for marketing with your permission.

If something has gone wrong, please contact us in writing at info@timetraveltours.com.au so we can try to resolve it fairly and promptly.

These Terms are governed by the laws of Western Australia. Any dispute will be dealt with in the courts of Western Australia. By paying a deposit, making a booking or travelling with us, you agree to these Terms.