How to raise a complaint
Please contact us in writing so we have a clear record of what happened. Email is the best way:
- Email: info@timetraveltours.com.au
- Phone: 0457 037 581
- Post: PO BOX 414, Balingup WA 6253
Please include the date of your trip, who travelled, and a clear description of what went wrong.
What happens next
We will acknowledge your complaint and aim to respond with an outcome or next steps within [PLACEHOLDER — confirm response commitment, e.g. 5 business days]. Complex matters may take longer, and we'll keep you updated.
If we can't resolve it together
Nothing in this process affects your rights under the Australian Consumer Law. If you are not satisfied with our response, you can contact Consumer Protection WA (commerce.wa.gov.au/consumer-protection) or seek independent advice.